Terms & Conditions

Salon Policies 

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​By booking your appointment with us at Apple Hair Design you are agreeing to the following policies.

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Securing Your Appointment

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You will be required to secure your appointment with a credit/debit card. No money will be taken at the time of booking. However please be aware that if you fail to cancel/amend your booking 24 hours prior to your appointment, we reserve the right to charge your card according to our policies outlined below. Our appointments are in high demand and failure to give sufficient notice prevents us from offering the appointment to guests on the waiting list.

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How Is My Credit Card Data Stored?

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We use an external company, which is fully PCI DSS compliant. All the Data we hold is stored in accordance with the Data Protection Act 1998. If you have any questions or would like more information about how your data is stored, please contact us at info@applehairdesign.com

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​Cancellations

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Your appointment Is very important to us, and we give you our full time and attention for the duration of your appointment, for that we respectfully ask that we are given at least 24 hours’ notice if you need to make any amendments to your appointment. Without this we miss the opportunity to fill that appointment and guests on the waiting list miss their opportunity to visit us. Therefore, there will be a 50% late cancellation fee. Whilst we completely understand that things can happen at the last minute and we can assure you we will be sympathetic, we must also ensure that our time is not wasted.

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​No-Shows

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There is a 100% Charge for no show appointments. We send text and email reminders so that we can ensure there is no confusion. Please make sure we have up to date records for you.

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​Weddings & Large Bookings

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For large bookings or weddings, we will require a non – refundable booking fee of 50% to secure your appointment. This fee will be used as part payment towards your service. This cannot be used towards product or voucher purchases. Deposits are forfeited in the case of cancellations with less than 48 hrs notice.

 

​Allergy Testing

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New clients, and clients that have not visited us in more than 12 months that are wanting a colouring service, are required to book a complimentary consultation, this will include an allergy test. This is for the Technician to discuss your colour with you and run all the necessary tests prior to your appointment. Allergy tests must take place no later than 24 hours before your appointment.

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​Late Arrivals

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Whilst we will try our best to still fit you in for your appointment, if you are 15 minutes late or more, we reserve the right to refuse the appointment, this will be treated as a late cancellation and a 50% charge will apply. Depending on your appointment length we may be able to offer a shorter service in its place and will do our best to find something to suit.

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Complaints & Redo’s

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We understand that sometimes a client can be unhappy with their cut or colour, we are more than happy to rectify this for you providing the complaint is made within 24 hours of the appointment finishing. A thorough consultation will take place and if an issue is found the problem service will be completed free of charge and any additional services would be charged on this. We are not able to refund services but will always endeavour to rectify any problems and keep our clients happy and satisfied.

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​Right to Refusal

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Apple Hair Design reserves the right to refuse a service, these reasons include but are not limited to the following:

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• ​If a customer is wanting a colour but has a reaction to an allergy test or has had a reaction to hair colour before.

• If a strand test, elasticity test or incompatibility test completed by your technician shows that the hair is too damaged for colouring.

• If a customer has head lice, contagious skin conditions, open wounds on head, face, or neck.

• If a customer is rude, inappropriate, disrespectful, or disruptive to staff or other clients.

• If the salon policies are not adhered to or if a customer is consistently late or reschedules/cancels too many appointments

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​Price Increase

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We have tried to make this as fair as we can and have introduced the smallest increase possible across our range of services. Apple Hair Design impose the right to a price increase. We take this very seriously, as we want to provide our clients with the best possible price and service, however rising costs mean it is inevitable that we will have to impose increases where necessary.

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Personal Belongings

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Apple Hair Design is not responsible for any loss or damaged personal items.

 

​Online Store Policies 

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What is your Returns Policy?

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Our returns policy is simple, you have 30 days from the date of receiving your item to start a return. We accept returns for all orders, provided they are in pristine condition. This means they are unopened, unused and any seals are intact.

If you receive a damaged, faulty, or incorrect item, please contact our customer service team who will resolve this for you on a case-by-case basis. Please make sure you have photographic or video evidence to help us process your claim as quickly as possible.

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Please note, we do not offer exchanges. You will need to place a new order and return your original for a refund.

This policy is offered in addition to your legal rights.

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Terms and Conditions for Apple Hair Design

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1. Introduction Welcome to Apple Hair Design, an online e-commerce store based in the United Kingdom, specializing in hair care products. These Terms and Conditions govern your use of our website and the purchase of any products from us. By accessing or using our website, you agree to be bound by these Terms and Conditions. If you do not agree, please refrain from using our website.

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2. About Us Apple Hair Design is a UK-based business registered under company number 11907562. If you have any questions, you can contact us via email at info@applehairdesign.com

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3. Use of the Website

• You must be at least 18 years old to use our website or make purchases.

• You agree to use the website only for lawful purposes and in a manner that does not infringe the rights of or restrict or inhibit the use and enjoyment of the website by any third party.

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4. Products and Pricing

• All product descriptions, images, and pricing are accurate at the time of publication. However, we reserve the right to correct any errors or omissions.

• Prices are displayed in GBP (£) and include VAT where applicable.

• We reserve the right to change prices without prior notice.

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5. Orders

• All orders are subject to availability and acceptance. We reserve the right to refuse any order.

• Once your order is placed, you will receive an email confirmation. This does not constitute acceptance of your order.

• A contract is formed when we dispatch your order and send you a shipping confirmation email.

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6. Payment

• Payment must be made in full at the time of order unless paying by credit services.

• We accept Visa, MasterCard, PayPal, Klarna

• Your payment details are processed securely, and we do not store your card information.

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7. Delivery

• We deliver to addresses within the UK only.

• Delivery charges and estimated timescales will be outlined at checkout.

• While we aim to meet delivery timelines, we are not responsible for delays caused by circumstances beyond our control.

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8. Returns and Refunds

• You have the right to cancel your order within 30 days of receipt under the UK Consumer Contracts Regulations.

• Items must be returned unused, in their original packaging, and in a resalable condition.

• Return postage costs are the responsibility of the customer unless the item is faulty or incorrect.

• Refunds will be processed within 14 days of receiving the returned items.

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9. Intellectual Property

• All content on the website, including text, images, and trademarks, is the property of Apple Hair Design or its licensors.

• You may not reproduce, distribute, or use any content without prior written permission.

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10. Limitation of Liability

• To the fullest extent permitted by law, Apple Hair Design shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

• Our total liability shall not exceed the value of the order placed.

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11. Privacy Policy

• We are committed to protecting your personal data. Please refer to our Privacy Policy for details on how we collect, use, and protect your information.

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12. Governing Law

• The laws of England and Wales govern these Terms and Conditions.

• Any disputes will be subject to the exclusive authority of the courts of England and Wales.

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13. Amendments

• We reserve the right to update these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website.

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14. Contact Us If you have any questions or concerns regarding these Terms and Conditions, please contact us at info@applehairdesign.com
 

This website is owned and operated by Apple Hair Design. The terms stated are the conditions in which you may use our website and our services.

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Apple Hair Design reserves the right to modify these terms at our sole discretion. Please review these periodically. All material including images, text, logos, Photographs and videos and all intellectual Property Rights related thereto, are the exclusive property of Apple Hair Design. By using this website, you agree to and understand that the downloading, copying, reproducing, publishing, displaying, modifying, or editing of content contained in this website is prohibited and unlawful.

At Apple Hair Design, the privacy of our visitors is paramount. Information that you give us is stored and managed in accordance with the Data Protection rules and regulations and is never shared. We will use these contact details to send appointment reminders or get in touch regarding your appointment.